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Disney College Programs and Internships: Disney College Program

Your guide to Butler and Disney College Programs and Internships!

A unique five to seven month program where participants gain valuable on-the-job experience while working at Disney parks and resorts, participate in learning opportunities, and live in a college setting with participants from around the world. With the option of serving in two locations, the Disney Land Resort and Walt Disney World, participants are able to make friends, work for a world class business, and enhance their resume.

Disneyland Resort: Anaheim, CA

Entertainment cast members work to create and maintain the show. They do this is many ways, whether it be performing in Disney's various parades and shows, facilitating character meet & greets, or supporting Disney's performer and other cast members through maintaining/supply costumes.

Cast Costuming

A Cast Costuming Cast Member is responsible for a variety of tasks related to cleaning, supplying, and stocking Cast Member costumes. Some of these responsibilities may include:

  • Answering questions and providing instruction regarding the location and proper wear of over 200 types of Cast Member costumes.
  • Sorting and organizing costumes.
  • Sorting soiled laundry.
  • Operating a computerized costume issue system.
  • Working in a warehouse environment.
  • Walking, standing, climbing tall ladders, and working at heights, in addition to lifting/pushing costume inventory that could way 25 lbs. or more.

To learn more about Costuming, check out this video!

Entertainment Costuming

An Entertainment Costuming Cast Member is responsible for preparing costumes for performer in shows and parades. Some responsibilities may include:

  • Issuing costumes to Cast Members performing in shows/parades.
  • Assembling and preparing costumes for performer in shows/parades.
  • Assisting performers in dressing and inspecting costume pieces for potential repairs, including occasional sewing.
  • Walking, standing, pushing, pulling and lifting costume pieces that may weigh 25 lbs. or more.

 

Food & Beverage Cast Members are an important part of Disney's Guests' experiences. With more than 300 food and beverage locations throughout Disney's parks and resorts in Florida and California, these Cast Members provide Guests with memorable dining experiences from outdoor vending to counter service to signature restaurants.

Custodial Busser

Cast Members with this position are responsible for ensuring that the parks are stage-ready for Guests. Some responsibilities may include:

  • Greeting/welcoming guests.
  • Arranging, cleaning, sanitizing, and maintaining tables, chairs, trash cans and liners.
  • Sweeping and mopping dining areas, server areas and kitchen floors.
  • Bussing tables.
  • Maintaining the cleanliness and replenishing the stock at self-service beverage and condiment stations.
  • Disposing of trash.
  • Gathering and transporting dirty trays, dishes, silverware and plates to the dish room area.
  • Constantly standing, frequent walking, working both indoors and outdoors.
  • Pushing and pulling.
  • Requires gloves while working with food.

To learn more about the Custodial Busser role, click here!

Food Cart Cashier

Food Cart Cashiers are responsible for ensuring guests quality customer service while operating mobile food & beverage carts. Some responsibilities may include:

  • Selling products outdoors on wagons while constantly interacting with guests.
  • Working independently.
  • Preparing and delivering food and merchandise products.
  • Strong cash handling with or without a cash register.
  • Walking/standing, pushing/pulling, and bending/twisting/kneeling, as well as working outdoors in the extreme heat or extreme cold.

Food Prep

Food Prep Cast Members are responsible for the safe and methodical preparing of food for guests. Some responsibilities of this job could include:

  • Preparing, washing, and cooking items such as appetizers, salads, pasta, waffles, sandwiches, vegetables, and hamburgers.
  • Assisting Guests as an attendant at a carving station.
  • This role involves minimal to no guest interaction.
  • Practicing all required HACCP procedures.
  • Cleaning kitchen equipment and practicing proper sanitation procedures.
  • Ensuring food is cooked to proper standards.
  • Standing, frequent walking, pushing/pulling, lifting, bending, twisting, and kneeling, as well as working with cleaning supplies.
  • Latex gloves are required.

For more information about the Food Prep role, click here!

Quick-Service Food & Beverage Cashier

Quick-Service Food & Beverage cashiers are responsible for ensuring smooth transactions with Guests as they place their food orders. Some responsibilities of this role may include:

  • Greeting and taking Guests' orders.
  • Entering orders into a computerized register.
  • Verifying the Guests' orders by repeating total orders back.
  • Receiving and processing payments.
  • Selling product outdoors on wagons while constantly interacting with our Guests.
  • Cleaning and maintaining work areas.
  • Replenishing food and other serving items as necessary.
  • Receiving and preparing orders according to established guidelines.
  • Repetitive wrist motion, bending, lifting and pushing/pulling.

For more information about the Quick-Service Food & Beverage Cashier role, watch this video.

Food & Beverage Quick-Service Restaurants

Food & Beverage Quick-Service Restaurant Cast Members are responsible for the distribution of food, while also maintaining customer service. Some responsibilities of this role may include:

  • Working on one of the following positions: Dish-up/Presenter, Greeter, Runner, Food Preparation, and Drink/Beverage Pourer.
  • Answering Guest questions.
  • Taking and assembling Guest orders.
  • Serving salads, entrees and beverages.
  • Stocking and replenishing food.
  • Frequent pushing/pulling & lifting, and constant walking/standing.

To learn more about this role, watch this short video!

Lodging Cast Members work to ensure guests have a memorable stay at Disney's world class resorts. Their tasks range from helping with check in, to cleaning and maintain guest rooms, to assisting with luggage.

Disney Desk

Disney Desk Cast Members are concerned with helping Guests navigate the ticketing system, as well as making reservations for Guests. They assist Guests in planning the perfect trip for their family. Some responsibilities of this role may include:

  • Working independently in remote locations, including Good Neighbor hotels, shopping centers and the Disneyland Resort Welcome Center.
  • Providing excellent Guest Service.
  • Having a detailed level of knowledge about the Disneyland Resort and its ticket options.
  • Ability to customize a ticket option that is right for Guests based on their needs.
  • Working with cash and managing daily ticket inventory.
  • Using highly technical computer systems.
  • Memorizing resort information.
  • Making reservations for Guests as needed.
  • Standing and walking for up to 8 hours.
  • A valid driver's license and reliable personal transportation is required for this role.

Guest Services Assistant

A Guest Service Assistant Cast Member is responsible for providing Guests with hotel registration, dining reservations, event schedules and directions, via both phone and in-person interactions. This role involves a lot of technology, as well as money handling. Some responsibilities of this role may include:

  • Utilizing computerized reservation systems not limited to iPads/iPhones devices, hand held radios and desktop computers.
  • Possessing a high level of integrity and ability to stay calm in highly stressful situations.
  • Handling large amounts of money.
  • Reflecting a professional image while maintaining Guest privacy.
  • Constant walking/standing, pushing/pulling, and use of hands.

Operations Cast Members are responsible for providing unique and fun experience for Guests as they travel though Disney's theme parks, Downtown Disney at Disneyland Resort, or Disney Springs at Walt Disney World Resort. These roles have high Guest interaction, and directly impact customer satisfaction.

Attractions

Attractions Cast Members are responsible for ensuring Guests have a safe and enjoyable experience on rides, as well as at parades and other displays. Some responsibilities of an Attractions Cast Member may include:

  • Operating attractions while providing a safe and enjoyable experience for Guests and Cast.
  • Dispatching ride vehicles, also safely loading and unloading Guests.
  • Providing direction to evacuate rides.
  • Reciting memorized spiels to large groups.
  • Multitasking and solving problems quickly.
  • Answering questions and being responsive to special requests.
  • Assisting with Entertainment Parade Guest Control.
  • Working environment may include being exposed to exhaust fumes.
  • Standing and walking for long periods of time, constant hand use and repetitive wrist movement.

For more information about the Attractions role, click here!

Custodial

Custodial Cast Members are responsible for making sure all onstage areas are clean for Guests. Some responsibilities of this role may include:

  • Picking up debris, emptying trash cans, cleaning restrooms, sweeping and general area cleaning.
  • Exhibiting strong communication skills.
  • Answering Guest questions and constant interaction.
  • Working indoors and outdoors.
  • Constant walking, standing, pulling/pushing, repetitive sweeping motion, and lifting trash can liners that may weigh 30-50 lbs.

To learn more about this role, click here for an informative video.

Resort Transportation and Parking

Cast Members responsible for Resort Transportation & Parking assist Guests with parking logistics and have very high Guest interaction. Responsibilities may include:

  • Directing traffic.
  • Operating passenger—carrying trams and memorizing and reciting safety spiels.
  • Cash handling.
  • Assisting Guests with loading/unloading of strollers, wheelchairs and other personal items.
  • Constant Guest interaction
  • Standing and walking for long periods of time, arm movements to direct vehicle traffic, and working outdoors in a wide range of environment elements.
  • This role requires a valid driver’s license.

To learn more about this role, click here.

Park Greeter

Park Greeters are the first interaction Guests have with the parks, and have a heavy stake in Guest satisfaction. Some of their responsibilities may include:

  • Greeting Guests at the turnstiles and processing Guest ticket media.
  • Checking Guest bags before they enter a theme park.
  • Performing crowd control.
  • Constantly work outdoors, stand for long periods of time, and may lift, push, and pull up to 50 lbs.

For more information about the Park Greeter role, click here!

Retail/Sales Cast Members facilitate magical experiences for Guests by enhancing their visit through various services.

Retail Sales Clerk

Retail Sales Clerks are responsible for stocking, counting and selling inventory, as well as facilitating excellent customer service. Some responsibilities of this role may include:

  • Operating a computerized point-of-sale system (POS register).
  • Frequent cash handling.
  • Greeting Guests entering and exiting the location.
  • Stocking and counting inventory.
  • Assisting Guests with their merchandise selection.
  • Sharing Resort information and answering guests’ questions.
  • Lifting stock/inventory, pushing/pulling up carts and dollies. This position requires walking or standing in both indoor and outdoor locations.

For more information about this role, check out this video.

Vacation Planner

Vacation Planners are responsible for directly interacting with Guests and facilitating ticket/planning services. Some responsibilities of this position include: 

  • Operating a computerized ticketing system.
  • Informing Guests about ticket options.
  • Cash handling.
  • Providing information, answering questions.
  • Handling Guest situations, and accommodating special requests.
  • Cast Members are required to multi-task, answering Guest questions while processing transactions on computer.
  • Memorization of multiple types of media needed.
  • Strong communication and listening skills are also necessary.
  • Computer skills and cash handling or comparable experience are required.
  • Constant pushing/pulling up to 10 lbs, frequent bending/twisting, and constant use of hands.

For more information about this role, click here.

Recreation Cast Members oversee all of the Children's and recreational activities that make Disney visits so magical.

Lifeguard

Lifeguard Cast Members are responsible for ensuring the safety of Guests in Disney resorts and waterparks. Some responsibilities may include:

  • Ensuring the safety of our Guests.
  • Keeping pool areas clean.
  • Answering Guest questions.
  • Enforcing policies, rules and regulations of Recreation locations.
  • Detecting and responding to noises and distress signals in an aquatic environment, including in the water and anywhere around the zone of responsibility.
  • Observing all sections of an assigned zone or area of responsibility.
  • Ability to swim 200 yards, and performing work that may involve lifting Guests in and out of the pool up to 100 lbs or more with assistance.
  • Frequent walking/standing, pushing/pulling, and bending/twisting/kneeling, as well as working outdoors in extreme heat and/or cold

Each individual must be evaluated and certified at the Disneyland® Resort. All lifeguards must pass a swim test and a vision screening with at least 20/25 corrected or uncorrected. In the event you do not pass the swim test described below, you may be placed in another role based on availability.

Lifeguard Swim Test

  • Swim 200 yards (183 meters) freestyle or breaststroke.
  • Retrieve a 10-lb (4.5 kg) brick from the deepest section of the pool (minimum 8 feet / 2.4 meters).
  • Tread water with hands out of the water for two minutes.
  • Demonstrate 20/25 vision with or without corrective lenses.

To learn more about this role, click here!

Walt Disney World: Orlando, FL

Entertainment cast members work to create and maintain the show. They do this is many ways, whether it be performing in Disney's various parades and shows, facilitating character meet & greets, or supporting Disney's performer and other cast members through maintaining/supply costumes.

Character Attendant

A Character Attendant Cast Member is responsible for assisting Character Performers in providing magic for Disney's Guests. Some responsibilities may include:

  • Providing Guests with information about Character locations, visitation times, and show schedules.
  • Providing audience control, including handling difficult situations with Guests.
  • Ensuring the safety of both Disney's Character Performers and Guests.
  • Assisting Photopass photographers.
  • Setting up and tearing down stanchions, ropes, and poles.
  • Retrieving and arranging strollers.
  • Maintaining show quality and Character integrity.
  • Assisting Character Performers with putting on costumes.
  • Maintaining cleanliness and order in work location.
  • Standing for extended period of time and working outdoors.

To learn more about the Character Attendant role, check out this video.

Character Performer (Audition Required)

A Character Performer brings Disney's magical characters to life for guests. In order to be considered for a Character Performer position, you must attend an audition. Some responsibilities of a Character Performer may include:

  • Portraying specific costumed character roles.
  • Communicating non-verbally and verbally to guests.
  • Working in hot, confining, heavy costumes with limited range of vision.
  • Signing autographs and posing for photos.
  • Interacting with Guests outdoors and in dining areas.
  • Performing in parades and/or puppeteer roles.
  • Special consideration will be given to individuals 4'8"-5' and 6'-6'3".

For more information about the Character Performer roles, click here for a video.

Costuming Operations

The Costuming Operations role is responsible for ensuring that Cast Members costumes are maintained and circulated. Some responsibilities of a Costuming Operations Cast Member may include:

  • Working independently with minimal to no Guest interaction.
  • Moving heavy costumes from location to location.
  • Working around performers in various stages of dress.
  • Issuing costumes to fellow Cast Members throughout Operations and Entertainment locations.
  • Operating basic laundry equipment.
  • Handling and laundering soiled garments.
  • Operating a computerized costume checkout system.
  • Repetitive overhead reaching, bending, and heavy lifting.
  • Standing for extended periods and working outdoors.

For a closer look at the Costuming Operations role, click here.

Food & Beverage Cast Members are an important part of Disney's Guests' experiences. With more than 300 food and beverage locations throughout Disney's parks and resorts in Florida and California, these Cast Members provide Guests with memorable dining experiences from outdoor vending to counter service to signature restaurants.

Seater

Seater Cast Members serve as the host of various restaurants, though this is a non-tipped role. Some responsibilities of a Seater may include:

  • Greeting and seating Guests in restaurants.
  • Managing a seating chart and resolving Guest situations.
  • Utilizing a computerized reservation/seating system.
  • Cash handling — both manual and using computerized registers.
  • Rolling silverware, folding napkins, and keeping area stocked.
  • Light cleaning, multi-tasking.
  • Standing for extended periods, working outdoors.

To learn more about this role, click here!

Quick-Service Food and Beverage

Quick-Service Food and Beverage Cast Members are responsible for keeping a clean environment, while preparing food, and exhibiting excellent customer service. Responsibilities of this role may include: 

  • Selling food and beverages at outdoor carts and/or indoor restaurants.
  • Taking and filling orders, multi-tasking.
  • Preparing and assembling food items in a kitchen area, including the use of a fryer, grill, broiler, and other industrial cooking equipment.
  • Preparing, handling and serving food products including but not limited to meat, meat products, pork, shellfish, egg, dairy, gluten, soy, and nut products.
  • Cash handling - both manual and using computerized registers.
  • Bussing tables, cleaning kitchen and counter equipment, and emptying trash cans.
  • Dispensing and selling alcoholic beverages.
  • Setting and stocking tables, outdoor carts, and restaurants.
  • Heavy lifting, pushing heavy carts.
  • Working with cleaning chemicals.
  • Working independently or as part of a large team.
  • Standing for extended periods, working outdoors

In addition to these responsibilities, Cast Members who work in Food and Beverage must:

  • Keep fingernails trimmed and filed (not extended beyond the tip of the finger). 
  • Not wear fingernail polish and/or artificial nails. 
  • Not wear jewelry on arms or hands, including wristwatches and medical information jewelry.
    • The exception is a plain (commitment/wedding) ring, without stones, engravings, raised designs or jagged edges.
    • Acceptable options for medical jewelry include necklaces and ankle bracelets worn under costumes.

To learn more about this role, click here.

Lodging Cast Members work to ensure guests have a memorable stay at Disney's world class resorts. Their tasks range from helping with check in, to cleaning and maintain guest rooms, to assisting with luggage.

Bell Services Dispatch/Greeter

Bell Service Dispatch/Greeter Cast Members are responsible for overseeing the safe transport of luggage, as well as answering service requests. Some responsibilities of a Cast Member in this role may include:

  • Assigning luggage deliveries, including directing bellmen.
  • Greeting Guests upon arrival at resorts.
  • Handling and storing luggage, which requires heavy lifting (including overhead lifting).
  • Using a computerized dispatch system, multi-tasking.
  • Answering Guest calls and responding to service requests.
  • Taking luggage off buses, vans and cars.
  • Tagging luggage.
  • Standing for extended periods, working outdoors.
  • Valid US Driver’s License is required for this role.

Front Desk

Cast Members serving at the Front Desk are responsible for ensuring the stay of Guests runs smoothly. Some responsibilities of this position include:

  • Willingness to work in all of the following areas but might only work in one: Front Desk, Luggage Services, Dispatch or Telephone Room.
  • Checking Guests in and out of resorts and processing payments.
  • Assisting Guests with itinerary planning and ticket sales.
  • Handling complex Guest situations, problem solving.
  • Operating computer-based reservation and ticketing systems.
  • Lifting, tagging, and delivering luggage.
  • Handling large amounts of cash.
  • Answering Guest telephone calls.
  • Standing for extended periods, working outdoors.

To learn more about this role, click here for a short video.

Houseperson

Those is the Houseperson role are responsible for the cleaning, maintenance, and upkeep of Guest rooms. This role is very special in the sense that there is a cohort of only people in this role that have access to exclusive trips and trainings. Some responsibilities of this role may include:

  • Assisting Housekeepers with obtaining linen and cleaning chemicals.
  • Removing dirty linens and providing clean replacements.
  • Collecting and disposing of trash.
  • Dusting and vacuuming hallway areas, room exteriors and pool decks.
  • Stocking and organizing storage rooms.
  • Performing physically demanding work cleaning multiple Guest rooms and public areas daily (including toilets, showers, sinks and tubs with cleaning chemicals).
  • Making beds, requiring repetitive bending and pulling.
  • Pushing large carts and equipment.
  • Providing information to Guests.
  • Driving golf carts.
  • Standing for extended periods, working outdoors and indoors.
  • A valid US Driver's License is required for this role.

For more information about this role, click here.

Operations Cast Members are responsible for providing unique and fun experience for Guests as they travel though Disney's theme parks, Downtown Disney at Disneyland Resort, or Disney Springs at Walt Disney World Resort. These roles have high Guest interaction, and directly impact customer satisfaction.

Attractions

Attractions Cast Members are responsible for ensuring Guests have a safe and enjoyable experience on rides, as well as at parades and other displays. Some responsibilities of an Attractions Cast Member may include:

  • Working in one or more of the following areas:.
    • Working at one or more of the “rides” or theater shows.
    • Loading and unloading Guests from an attraction.
    • Operating sophisticated ride systems.
    • Memorizing and delivering lengthy narrations (spiel) on a microphone to large groups.
  • Monitoring Guest flow and providing a safe Guest experience.
  • Assisting with audience control, including during parades.
  • Maintaining safety standards.
  • Cleaning areas surrounding attractions.
  • Working with Disney FastPass+ service, which allows Guests to reserve access to select Walt Disney World® Resort theme park attractions, entertainment and Character Greetings in advance.
  • Facilitating themed events-within-an-event, such as culinary & wine demonstrations, children’s activities, and playgrounds.
    • Event opportunities where this may occur include Youth Events, runDisney, and/or events at the Magic Kingdom® Park, Epcot®, Disney’s Hollywood Studios™, and Disney Springs™.
  • Working in parking or staffing outdoor Toll Plaza areas.
  • Operating a large motorized parking tram and delivering narrations on a microphone.
  • Working as a Park Greeter operating turnstile areas.
    • Greeting all Guests who enter the park and validating their tickets.
  • Working at Ticket Operations selling various ticket media at our water parks, Disney Springs™, or ESPN Wide World of Sports™.
    • Using computerized ticketing systems.
    • Strong knowledge of Walt Disney World® Resort ticket media.
    • Cash handling — both manual and using computerized registers.
  • Standing for extended periods and working outdoors.
  • Valid driver’s license is required for certain Attractions roles.

For more information about the Attractions role, click here!

Convention Guide

Convention Guides are responsible for overseeing large scale events that occur in the parks. Some responsibilities may include:

  • Working in one or more of our theme parks, water parks, or Disney Springs™ assisting with events such as:.
    • Epcot® International Food & Wine Festival.
    • Epcot® International Flower & Garden Festival.
    • Mickey’s Not So Scary Halloween Party.
    • Mickey’s Very Merry Christmas Party.
    • Other events across property.
  • Guest crowd control.
  • Escorting large groups of Guests through a park from one venue to another.
  • Food handling.
  • Securing roped off areas while keeping Convention Guests inside their venue.
  • Maintaining safety standards.
  • Standing for extended periods of time.
  • Walking long distances.
  • Working outdoors in a variety of weather conditions.
  • Heavy lifting.

Custodial

Custodial Cast Members are responsible for making sure all onstage areas are clean for Guests. Some responsibilities of this role may include:

  • High Guest interaction while working independently.
  • Extensive cleaning — including restrooms and toilets.
  • Working with cleaning chemicals and equipment.
  • Bussing tables in restaurants and outdoors.
  • Sweeping and mopping.
  • Emptying trashcans, lifting heavy garbage bags.
  • Driving golf carts.
  • Vacuuming, dusting, and cleaning pool decks.
  • Providing information to Guests.
  • Standing for extended periods, working outdoors.

To learn more about this role, click here for an informative video.

Monorail 

Monorail Cast Members are in charge of operating the Monorails, as well as answering Guests' questions. Some responsibilities of this role may include:

  • Assisting Guests with boarding and exiting vehicles.
  • Using a radio and understanding radio communication.
  • Answering Guest questions about Walt Disney World® Transportation.
  • Assisting with audience control.
  • Speaking to large groups of people over a microphone.
  • Standing for extended periods.
  • Working both indoors and outdoors.
  • Providing exceptional guest service.
  • Valid US Driver’s License is required for this role.

PhotoPass Photographer

PhotoPass Photographers are responsible for capturing the magic Guests experience in the park. Some of their responsibilities may include:

  • Assisting Guests in photographing their vacation memories.
  • Operating digital technology including: digital single-lens reflex (SLR) camera, PDA, and image fulfillment stations.
  • Carrying camera equipment for extended periods of time.
  • Approaching Guests and engaging them in conversation.
  • Answering Guest questions.
  • Suggestive selling; explaining features and benefits of Disney PhotoPass product.
  • Achieving monthly goals.
  • Partnering with Character Performers and Character Attendants.
  • Working in multiple locations - potentially all four Theme Parks in any given week.
  • Standing for extended periods, working outdoors.

Skyliner Gondola

Skyliner Gondola Cast Members are responsible for the upkeep and management of the Skyliner. Additionally, those in this role must be comfortable with heights. Some responsibilities of this role may include:

  • Monitoring and operating computerized ride system while providing a safe experience for Guests and Cast.
  • Greeting Guests.
  • Assisting Guests with boarding and exiting the gondola cabins.
  • Delivering narrations of varying lengths.
  • Providing audience control.
  • Comfortable with heights.
  • Working outdoors, standing for extended periods of time.
  • Climbing stairs.
  • Working in enclosed spaces.
  • Constant bending, stooping, and kneeling.
  • Valid driver’s license is required for this role.

Watercraft

Watercraft Cast Members are responsible for assisting Guests through operating watercraft vehicles. Some responsibilities may include: 

  • Operating watercraft vehicles, including using on-board computers.
  • Assisting Guests with boarding and exiting vehicles.
  • Delivering narrations via microphone during trips.
  • Using a radio and understanding radio communication.
  • Answering Guest questions about Walt Disney World® Transportation.
  • Assisting with audience control.
  • Standing for extended periods, working outdoors.
  • Providing exceptional guest service.
  • Valid US Driver’s License is required for this role.

To learn more about this role, check out this video.

Retail/Sales Cast Members facilitate magical experiences for Guests by enhancing their visit through various services.

Bibbidi Bobbidi Boutique/Pirate League

Bibbidi Bobbidi Boutique/Pirate League Cast Members of the unique opportunity of performing all of their duties in character. They are responsible for turning young Guests into Pirates and Princesses. Some of their responsibilities may include:

  • Performing all duties in character as a member of the “Fairy Godmother in Training” or “Pirate League.”
  • Interacting with children of all ages, including small children.
  • Performing a variety of hair techniques including braiding, teasing, shaping, finger curls, and twists.
  • Applying facial makeup; painting nails or applying press-on nails or facial art (temporary tattoos).
  • Utilizing a computerized reservation system to check guests in for their scheduled appointments.
  • Calming upset children.
  • Working in a high-volume, fast-paced environment.
  • Receiving shipments of products, monitoring stock levels, restocking work areas, cleaning and dusting surfaces with cloths, brooms, cleaning agents and brushes.
  • Responding to special guest requests and standing for extended periods.

To learn more about this role, check out this video.

Merchandise

Merchandise Cast Members are responsible for maintaining, restocking, and answering questions about inventory. Some responsibilities may include:

  • Demonstrating and selling merchandise in indoor and outdoor areas.
  • Cash handling - both manual and using computerized registers.
  • Stocking and cleaning shelves and carts.
  • Receiving/putting away stock and deliveries.
  • Stroller/wheelchair rental — including repetitive lifting, stacking, and pushing strollers and wheelchairs.
  • Preparation of food/candy.
  • Selling of alcohol and tobacco.
  • Providing information to Guests.
  • Approaching Guests and engaging them in conversation.
  • Preparing packages for shipping/delivery.
  • Working independently or as part of a large team.
  • Standing for extended periods, working outdoors.

Additionally, Merchandise Cast Members that handle food must:

  • Keep fingernails trimmed and filed (not extended beyond the tip of the finger).
  • Not wear fingernail polish and/or artificial nails.
  • Not wear jewelry on arms or hands, including wristwatches and medical information jewelry.
    • The exception is a plain (commitment/wedding) ring, without stones, engravings, raised designs or jagged edges.
    • Acceptable options for medical jewelry include necklaces and ankle bracelets worn under costumes.

To learn more about Merchandise, click here!

Vacation Planner

Vacation Planners are responsible for directly interacting with Guests and facilitating ticket/planning services. Some responsibilities of this position include: 

  • Selling ticket media to Guests.
  • Achieving monthly sales goals and maintaining minimum sales requirements.
  • Working with a computerized ticket system, offering Guests tickets from a menu of over 128 different ticket configurations.
  • Having a strong knowledge of the Walt Disney World® Resort and its ticket media.
  • Handling large amounts of cash.
  • Understanding the Guests' needs while helping them select the right-fit tickets for their vacations.
  • Being able to work under pressure and overcoming Guest objections.
  • Assisting with audience control, including during parades.
  • Standing for extended periods, working outdoors.
  • Working at multiple locations - potentially all four Theme Parks in any given week.

For more information about this role, click here.

Recreation Cast Members oversee all of the Children's and recreational activities that make Disney visits so magical.

Children's Activities

Children's Activities Cast Members are responsible for entertaining children through facilitating a variety of supervised activities. Some responsibilities of this role may include:

  • Working with children visiting our Resort Hotels.
  • Facilitating a wide range of supervised activities:
    • Reading stories.
    • Providing refreshments.
    • Playing games.
  • Teach line dancing and other high energy programming.
  • Work could be both indoors and outdoors.
  • Prolonged standing and heavy lifting.
  • Providing first aid and basic life support in the event of Guest injury or illness.
  • Maintain a safe, clean and well organized environment.
  • Maintaining safety standards.
  • Answering Guest questions.

Lifeguard

Lifeguard Cast Members are responsible for ensuring the safety of Guests in Disney resorts and waterparks. Some responsibilities may include:

  • Monitoring Guests’ safety in water and on slides/attractions.
  • Physically challenging work and prolonged exposure to outside elements.
  • Providing first aid and basic life support in the event of Guest injury or illness.
  • Ability to detect and respond to noises and distress signals in an aquatic environment, including in the water and anywhere around the zone of responsibility.
  • Must be able to observe all sections of an assigned zone or area of responsibility.
  • Strong swimming skills.
  • During off-peak seasons, assisting other operating areas throughout the Walt Disney World® Resort, including performing roles other than lifeguarding.

Each individual must be evaluated and certified at the Walt Disney World® Resort. All lifeguards must pass a swim test and a vision screening with at least 20/25 corrected or uncorrected. In the event you do not pass the swim test described below, you may be placed in another role based on availability.

Lifeguard Swim Test

  • Swim 200 yards (183 meters) freestyle or breaststroke.
  • Retrieve a 10-lb (4.5 kg) brick from the deepest section of the pool (minimum 8 feet / 2.4 meters).
  • Tread water with hands out of the water for two minutes.

To learn more about this role, click here!

Recreation Attractions

Recreation Attractions Cast Members facilitate activities in one or more recreational areas. Their responsibilities range greatly depending on location. Some of the responsibilities may include:

  • Assisting Guests in one or more recreational areas such as waterslide operations, towel rental, cabanas, watercraft rental, marina operations, arcades, resort recreational facilities, Spa, Salon and/or Fitness Centers.
  • Prolonged exposure to outside weather elements.
  • Strong swimming skills.
  • Providing first aid and basic life support in the event of Guest injury or illness.
  • Maintain a safe, clean and well organized environment through consistent monitoring and cleaning of the locker rooms, showers, kitchen and lounge facility areas.
  • Cash handling – both manual and computerized register systems.
  • Accurately book, change or cancel Spa, Salon and Fitness Center appointments.
  • Maintaining safety standards.
  • Clean and stock fitness centers on a regular basis throughout the shift.
  • Assisting with food and drink orders.
  • Answering Guest questions.
  • Standing for extended periods, working outdoors.
  • During off-peak seasons, assisting other operating areas throughout the Walt Disney World® Resort, including performing roles other than recreation.

For more information about this role, check out this video.

CONTACT

Email Butler University Libraries
Irwin Library: 317-940-9227
Science Library: 317-940-9937

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