Step 1: Applying
Your first step to employment with the Mouse is filling out the online application. In order to fill out the form, you will need access to basic personal information, education, work experience, and your preferences for roles and programs. You will also have the option to include a resume. In preparing this resume, it is helpful to enlist the free help of the Career and Professional Success Office (CaPS). You can schedule a meeting to review your resume via Handshake.
Step 2: The Web Based Interview (WBI)
This second step involves a personality/work ethics assessment that will be issued digitally. You will be notified via email and then be required to complete the WBI within 72 hours (3 days) of receiving the email.
Once you have taken the WBI, you will be noticed briefly after if you should be scheduling a phone interview or if you are No Longer In Consideration (NLIC). The WBI will remain active and applicable for six months, so if you are looking to apply for the next season, you will not have to do it again if you pass as long as you take it in the six month time frame. If you do not pass, you will not be able to apply for another six months.
Step 3: The Phone Interview (PI)
Once you have scheduled your PI, it is important to note that you should be prepared for the interview to start 15 minutes before or 15 minutes after your call time. The call will come from an unlisted number, likely from Buena Vista, so ensure that you are answering all calls. The interview will last about half an hour, and you will discuss everything from tattoos to living situations.
Unless you are a commuter, you have lived with at least one roommate. Be prepared to talk about how you navigated conflict and interacting with your roommate. Additionally, have some sample scenarios regarding customer service prepared. While questions vary by role, all positions are customer service heavy and you should be sure to have scenarios prepared. If you would like to practice interview questions, CaPS offers free practice interview sessions that you can schedule via Handshake.
For advice about any of these steps, see Tips and Tricks.