The Disney Look is a standardized image that Disney expects from its Cast Members in order to give Guests the most exceptional show possible. It is clean, natural, polished and approachable. There are strict guidelines that need to be followed in order to maintain the quality and integrity of the Disney Brand.
Body Modification or Alteration
Intentional body modification for the purpose of achieving a visible, physical effect that disfigures, deforms or similarly detracts from a professional image is prohibited. Examples include: visible tattoos, brands, body piercing (other than traditional ear piercing for females), tongue piercing or splitting, tooth filing, earlobe expansion and disfiguring skin implants.
Tattoos must be discreetly and completely covered at all times. Jewelry, spacers, retainers or plugs are not permitted in any body piercing while working.
Company Identification Cards
Cast Members in costume must have their company ID with them at all times. Non-costumed Cast Members are required to visibly wear their company photo ID card in backstage areas at all times. Your company ID may be worn on a pin-trading lanyard or a conservative-style solid black lanyard that has no words or logos.
Eyewear
Sunglasses should be avoided if possible, as they block interpersonal communication with Guests. Only sunglasses that allow your eyes to be seen are permitted. Sunglasses may not be worn at night, in dark areas, or indoors. Sunglasses should be removed when Cast Members engage in extended interactions with a Guest and should not be visible when not in use.
The frames and lenses of both prescription glasses and sunglasses should be a conservative color and style with only minimal contrasting logos. Decorate lenses are not permitted, nor any looks that would be distracting or not in the best interest of the Disney show.
Headwear
For all roles, headwear for sun protection, safety or theming will be issued by Costuming. All Cast Members may wear headwear for religious purposes with approval from local leadership or Employee Relations.
Nametags, Pins and Buttons
Disney is a first-name organization. Name tags should be worn upright in a readable position on the upper left shoulder on the outermost layer of clothing.
All Cast Members have the option of wearing their most recent service pin, site specific recognition pin, and/or Walt Disney World 1971 Opening Team pin on their nametags, in addition to any approved language flags. Any other decorations are not permitted.
Cast Members may wear up to two separate approved pins/buttons directly on the costume, opposite the nametag. Any request to allow a pin or button to be worn on the costume must be approved in advance by the Cast Image and Appearance team.
Personal Electronic Devices
Personal cell phones and other digital devices may not be used onstage during work hours. They must be on silent mode and concealed from view if carried.
Personal Hygiene
Due to close contact with Guests and fellow Cast Members, the following hygiene measures are required:
Personal Protective Equipment (PPE)
PPE may be involved to safely perform your role. This may include safety vests and glasses.
Undergarments
Cast Members are required to wear correct undergarments at all times. Patterned or colored undergarments may not be worn when visible under light colored costumes or business attire.
Costumed Cast Members may wear a solid white crew neck or V-neck undershirt under costumes with a traditional neckline. Undergarments should not be visible at any time, with the exception of an undershirt.
No matter your role, each Cast Member is expected to show Guests courteous and conscientious behavior. Your attitude and performance directly represent the company. The following are acts that are strictly prohibited:
Everything you do on stage adds up to good stage presence.
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